Terms of Service

Last Updated: 14 May 2026

These Terms of Service ("Terms") govern your use of the Qik platform and services. Please read them carefully. By creating an account, accessing, or using the Service, you agree to be bound by these Terms.

If you are agreeing to these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and references to "you" in these Terms mean both you and the organisation.

1. The Parties and Definitions

"Qik", "we", "us", "our" means [Qik Pty Ltd], ABN 99 681 746 010, a company registered in Victoria, Australia.

"You", "your", "Customer", "Customer Organisation" means the individual or organisation that has registered for or uses the Service.

"Service" means the Qik software platform, including websites, applications, APIs, and the Model Context Protocol (MCP) server, and any related services we make available to you.

"Customer Data" means all personal information and other data that you or your authorised users upload to, create within, or store in the Service, including information about your members, attendees, participants, children, and contacts.

"Account Holder" means an individual who has signed up for and logs in to a Qik account on behalf of a Customer Organisation (administrators, staff, or volunteers).

"Authorised User" means an Account Holder you have permitted to access and use the Service on your behalf.

2. Accounts

You may create a Qik account by signing up through our website. To create an account, you must:

Provide accurate and complete information
Keep your account credentials confidential
Be responsible for all activity that occurs under your account
Promptly notify us of any unauthorised use or security breach

You must be at least 18 years old, or the age of majority in your jurisdiction, to create a Qik account. The Service is intended for use by organisations, not by individuals managing their own personal information.

3. The Service

We provide a platform that Customer Organisations use to manage their members, attendees, events, check-ins, rosters, communications, and other operational information.

We may add, modify, or remove features of the Service from time to time. We will provide reasonable notice of material changes that materially reduce functionality.

4. Subscriptions, Fees, and Billing

Plans. We offer free and paid subscription plans. Paid plans are typically priced as a fixed monthly fee, but specific plans may be negotiated individually with the Customer Organisation and may include usage-based or other pricing components. The fees, billing frequency, and plan features for your subscription will be set out in the order, quote, or signup page applicable to you.

Billing. Subscription fees are billed in advance through Stripe, our payment processor. By providing payment details, you authorise us to charge the applicable fees to your nominated payment method.

Taxes. Fees are exclusive of GST and any other applicable taxes, which will be added where required.

Late payment. If a payment fails or is overdue, we may suspend access to the Service after providing reasonable notice. Continued failure to pay may result in termination of your account.

Free plans. Free plans are provided as-is, may have feature or usage limits, and may be modified, suspended, or discontinued at our discretion with reasonable notice.

No refunds. We do not offer money-back guarantees, and fees are generally non-refundable. Refunds may be considered on a case-by-case basis at our sole discretion.

5. Cancellation and Termination

Your cancellation. You may cancel your subscription at any time from your account settings or by contacting support@qik.dev. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of that period.

Data export. Before your access ends at the close of your final billing period, you may export your Customer Data through the export tools provided in the Service. It is your responsibility to complete the export before the cancellation date.

Deletion after cancellation. After your account is fully cancelled at the end of the billing period, your Customer Data will be deleted in accordance with our Privacy Policy, subject to legal retention obligations (such as billing records) and our backup-rotation schedule.

Our termination for cause. We may suspend or terminate your account with reasonable notice if you materially breach these Terms, fail to pay fees when due, or use the Service in a way that creates legal risk for us or others. In cases of serious breach (such as illegal use, or use that endangers others), we may suspend or terminate access immediately.

Effect of termination. On termination, your right to access and use the Service ends. The provisions of these Terms that by their nature should survive termination (including provisions on fees owed, Customer Data, confidentiality, indemnity, liability, and governing law) will survive.

6. Acceptable Use

You agree to use the Service fairly and lawfully. You must not, and must not permit your Authorised Users to:

Use the Service for any illegal, fraudulent, or harmful purpose
Upload, store, or transmit Customer Data that you do not have the lawful right to collect, hold, or process
Upload, store, or transmit content that infringes the intellectual property, privacy, or other rights of others
Upload, store, or transmit malicious code, malware, or anything designed to disrupt or damage systems
Attempt to gain unauthorised access to the Service, other accounts, or our infrastructure
Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent permitted by law
Use the Service to send unsolicited communications, spam, or harassment
Scrape, mine, or extract data from the Service by automated means beyond the documented APIs and reasonable use limits
Resell, sublicense, or commercially exploit the Service without our written consent
Interfere with or disrupt the integrity, performance, or security of the Service

We may investigate suspected breaches of this section and take action we consider appropriate, including suspension or termination.

7. Customer Data and Our Role as Processor

Ownership. As between you and Qik, you own all rights in your Customer Data. We do not claim any ownership of Customer Data.

Our role. Qik acts as a data processor in respect of Customer Data. You (the Customer Organisation) are the data controller and are responsible for determining what Customer Data to collect, the purposes of collection, and the legal bases (including any consents) required.

Our processing. We process Customer Data only:

To provide, maintain, secure, and support the Service
In accordance with your instructions, including instructions given through your configuration and use of the Service
As required by law

We do not access, use, or disclose Customer Data for any other purpose. We do not sell Customer Data. We do not use Customer Data to train artificial intelligence or machine learning models.

Your responsibilities as controller. You are responsible for:

Ensuring you have a lawful basis to collect and process the Customer Data you upload to or create within the Service
Obtaining any consents required from the individuals whose information you hold (including, where applicable, from parents or guardians)
Providing privacy notices to those individuals
Responding to requests from those individuals to access, correct, delete, or otherwise manage their personal information
Configuring access controls, retention settings, and optional features within the Service appropriately for your needs
Notifying affected individuals and regulators of any data breach involving Customer Data, in accordance with applicable law

Sub-processors. We engage sub-processors to help us provide the Service. A current list of sub-processors is set out in our Privacy Policy. We will provide reasonable advance notice before adding or replacing a sub-processor.

Security. We apply reasonable technical and organisational measures to protect Customer Data, as described in our Privacy Policy.

Breach notification. If we become aware of a data breach affecting your Customer Data, we will notify you without undue delay and provide the information you reasonably need to assess the breach and meet your own notification obligations.

Return and deletion. On termination, we will delete or return Customer Data in accordance with these Terms and our Privacy Policy, subject to legal retention obligations and backup-rotation schedules.

8. MCP Server and Third-Party AI Integrations

The Service includes a Model Context Protocol (MCP) server that allows you to connect external AI assistants and tools — chosen and operated by you or your Authorised Users — to your Qik instance via our API.

No AI provided by Qik. Qik does not provide AI services within the platform. We provide an interface (the MCP server and underlying API). You choose which AI assistant or tool (such as Anthropic's Claude, or any other compatible client) to connect, and your relationship with that AI provider is governed by that provider's terms and privacy policy, not these Terms.

Your responsibilities when using AI integrations. If you choose to enable and use an AI integration:

You are responsible for ensuring you have the lawful basis and any consents required to transmit Customer Data to your chosen AI provider, including (where applicable) consents from parents or guardians for children's information
You are responsible for the actions an AI assistant takes on your behalf through the MCP server, in the same way you are responsible for actions taken by your Authorised Users
You are responsible for reviewing and validating outputs generated by AI assistants before relying on them; AI outputs may be inaccurate, incomplete, or unsuitable for your purpose
You acknowledge that the AI provider may process Customer Data outside Australia, and you consent to that transfer on behalf of your organisation
You can disconnect any AI integration at any time from your account settings

No endorsement. Qik does not endorse, control, or guarantee the performance, accuracy, security, or privacy practices of any third-party AI provider, even where we list them as compatible. Use of third-party AI assistants is at your own risk and subject to that provider's terms.

No liability for third-party AI. To the maximum extent permitted by law, Qik is not liable for any loss, damage, or harm arising from your use of, or the conduct of, any third-party AI assistant you connect to the Service.

9. Intellectual Property

Qik IP. We and our licensors own all rights, title, and interest in the Service, including its software, design, branding, and documentation. Nothing in these Terms transfers any of those rights to you.

Licence to you. Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Service during your subscription term for your internal business purposes.

Feedback. If you provide us with feedback, suggestions, or ideas about the Service, we may use them without restriction or obligation to you.

10. Confidentiality

Each party may receive non-public information from the other in connection with the Service ("Confidential Information"). Each party agrees to:

Use the other party's Confidential Information only as needed to exercise its rights and perform its obligations under these Terms
Protect the other party's Confidential Information with reasonable care
Not disclose Confidential Information to third parties except to its personnel, advisors, or sub-processors who need to know it and are bound by confidentiality obligations

Confidential Information does not include information that is public, was already known, is independently developed, or is rightfully obtained from a third party.

11. Warranties and Disclaimers

We will use reasonable care and skill in providing the Service.

To the maximum extent permitted by law, and except as expressly set out in these Terms, the Service is provided "as is" and "as available", and we make no warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation.

Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or other applicable law that cannot lawfully be excluded. To the extent we are permitted to limit liability for breach of a non-excludable guarantee, our liability is limited to (at our option) re-supplying the Service or paying the cost of having the Service re-supplied.

No SLA. We do not currently offer a service level agreement or uptime commitment. We aim to keep the Service reliably available but make no specific availability promise.

12. Limitation of Liability

To the maximum extent permitted by law:

Neither party is liable to the other for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, business, goodwill, or data, whether in contract, tort (including negligence), or otherwise, even if advised of the possibility of such damages.
Each party's total aggregate liability arising out of or relating to these Terms or the Service is capped at the total fees paid by you to Qik in the 12 months immediately preceding the event giving rise to the liability.

The above limitations do not apply to:

Breach of confidentiality obligations
A party's indemnity obligations under these Terms
Liability that cannot be excluded or limited under applicable law (including consumer guarantees under the Australian Consumer Law)
Fraud, wilful misconduct, or gross negligence

13. Indemnity

You agree to indemnify and hold Qik harmless from and against any claims, damages, losses, and reasonable legal costs arising from or relating to:

Your breach of these Terms
Your Customer Data, including any claim that your collection, use, or processing of Customer Data infringes any law or third-party right
Your use of any third-party AI integration with the Service
Your unlawful or unauthorised use of the Service

14. Support

We provide support during Australian business hours by email at support@qik.dev. We aim to respond promptly, but we do not commit to specific response or resolution times.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice — by email to Account Holders or by a prominent notice within the Service — before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your subscription before they take effect.

16. Force Majeure

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, labour disputes, internet or telecommunications failures, or failures of third-party service providers, except for obligations to pay fees that have already accrued.

17. General

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.

Notices. Notices to Qik must be sent to support@qik.dev. Notices to you may be sent to the email address associated with your account or by a prominent notice within the Service.

Entire agreement. These Terms, together with our Privacy Policy and any order or plan documentation, constitute the entire agreement between you and Qik regarding the Service and supersede any prior agreement on the same subject matter.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force and effect.

No waiver. A failure to enforce any provision of these Terms is not a waiver of that provision.

Relationship. Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship between the parties.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts of Victoria, Australia and the courts of appeal from them.

19. Contact Us

For questions about these Terms, contact us at:

Email: support@qik.dev
Entity: Qik Pty Ltd
ABN: 99 681 746 010
Postal address: 3156, Melbourne, Victoria, Australia

A single secure place to store your most valuable data.

Book a demo